PRIVACY NOTICE
How True North Alliance handles information.
This notice describes the information True North Alliance, LLC collects, how we use it, and the limited circumstances in which we share it. It applies to inquiries made through this website and to information we receive in the course of providing contractual services to courts and sheriffs' departments.
EFFECTIVE MAY 1, 2026 LAST UPDATED MAY 23, 2026 VERSION 1.0
ON THIS PAGE
01
Who we are
True North Alliance, LLC is a Michigan limited liability company headquartered in Muskegon, Michigan. We provide contractual services to courts and sheriffs' departments in the State of Michigan. Throughout this notice, "True North," "we," "our," and "us" refer to True North Alliance, LLC.
02
Information we collect
The categories of information we collect depend on how you interact with us.
Information you provide through this website. When you submit an inquiry form, you provide your name, title, agency, agency type, email address, phone number, and any details you choose to include in the message field.
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Information we receive in the course of services. When a court, sheriff's department, attorney, or other party engages True North to carry out an order or assignment, we receive information necessary to perform that work, which may include the names and contact information of parties, debtors, lienholders, occupants, or other persons identified in the order; property descriptions and addresses; case numbers; and any documents accompanying the order.
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Information generated by our work. In the course of carrying out an assignment, our officers may generate written notes, photographs, receipts, inventories, and returns documenting what was done. This information is treated as part of the case file.
Website usage information. Our website logs standard server information (IP address, browser type, pages visited) for security and operational purposes. We do not use this information to build profiles or to track visitors across other websites.
03
How we use information
We use information for the following purposes only:
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- To respond to inquiries submitted through this website.
- To carry out the contractual services for which we have been engaged by a court, sheriff's department, or other authorized party.
- To produce returns, receipts, reports, and other documentation required by the appointing court or by Michigan law.
- To comply with legal, regulatory, and court-imposed obligations.
- To maintain records as required by Michigan retention schedules and our internal policies.
We do not sell information. We do not share information for marketing purposes, and we do not use information collected through this website for advertising.
04
When we share information
We share information only as necessary to carry out our work or as required by law:
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- With the appointing court or issuing department, as part of the return on an order.
- With parties identified in the order, to the extent required to give legal effect to the order (for example, leaving copies of process with a defendant, or providing notice to a tenant).
- With law enforcement or other agencies, when assistance is requested or required to execute an order safely.
- With service providers who support our operations (for example, records vendors, secure document destruction services), subject to confidentiality obligations.
- When required by law, by court order, by subpoena, or in response to a lawful request from a government authority.
05
Court records & public access
Many of the documents True North produces in the course of its work, including returns of service, sheriff's deeds, sale records, and similar filings, are filed with a court or recorded with a county and become public records under Michigan law. Information contained in those filings is governed by the access rules of the court or recording office, not by this notice.​
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NOTE FOR THE PUBLIC
If you are seeking to access or correct information contained in a court filing or recorded document, the appropriate office is the court that issued the order or the county register of deeds, not True North Alliance.
06
Retention
We retain case files and related records for the periods required by Michigan statute, applicable court rules, and the State of Michigan general retention schedules. Inquiry messages submitted through this website are retained for a reasonable period in order to respond to and follow up on the inquiry, after which they are deleted unless the inquiry has matured into an engagement.
07
Security
True North maintains administrative, technical, and physical safeguards designed to protect the information we hold against unauthorized access, alteration, disclosure, or destruction. Access to case information is limited to officers and staff with a need to know in connection with a specific assignment.
08
Children's policy
This website is directed to courts, sheriffs' departments, and other public agencies and is not intended for use by children. We do not knowingly collect personal information from children under the age of 13 through this website.
09
Changes to this notice
We may update this notice from time to time. The effective date at the top of the page indicates when the current version took effect. Material changes will be reflected by an updated effective date and, where appropriate, additional notice on the website.
10
Contact
Questions about this notice or about how True North handles information should be directed to:
BY EMAIL
BY MAIL
True North Alliance, LLC
2017 Shettler Road
Muskegon, MI 49444
BY PHONE
(231) 578‑0661
Mon–Fri, 8:00–5:00 ET
ATTENTION
Records & Privacy